Return & exchange policy

ALL YOU NEED TO KNOW ABOUT RETURNS AND EXCHANGE POLICY

At Khoury Home, we take customer satisfaction very seriously and consider it a top priority. Our return and exchange policy will help you in the event a purchase does not match your expectations. If you are not completely satisfied with your purchase for any reason, you can return it for a refund or exchange (subject to the terms below).

HOW TO RETURN OR EXCHANGE YOUR PURCHASE

  • Your original sales receipt
  • All original packaging, product manuals, unused product/s & accessories, and warranty information

EXCEPTIONS TO RETURN & EXCHANGE POLICY

  • Non-returnable Items

    Certain products and services may not be returned or exchanged, and these include:

    • Labor, delivery, and/or installation services
    • Gift Cards
    • Personal care
    • Special orders
    • Non-defective, opened video games and computer software
    • Items that have been damaged through intentional or accidental abuse

BUNDLES

Items bought together as a bundle cannot be returned or exchanged separately.

REFUNDS

  • VAT can’t be refunded after 3 months from date of purchase in case of approved returns.
  • No cash refunds are allowed.
  • In case of credit card payment, the amount after bank fees deduction is only refunded and is returned to the customer’s card.
  • Refunds are kept in the customer’s account.
  • Goods are returned based on the market price.
  • In case of offers / bundles / promotions / discounts, goods are returned based on the discounted price.

 

ASSISTANCE

If you have any questions or need additional help with returns or exchanges, please contact our Customer Service team.

Our Customer service team is available on:

  • 1512 From Lebanon
  • +961 1 238033 From abroad.

During the following hours:

  • From Monday to Friday: 9am to 7:30pm
  • Saturday: 9am till 7pm